Frequently Asked Questions About Therapy

We are currently in-network with Aetna, Cigna, UnitedHealthcare, and Horizon Blue Cross Blue Shield of New Jersey (commercial PPO plans). We do not accept Medicare, Medicaid, HMO, EAP, or marketplace plans. Our team verifies your benefits before your first appointment. We also offer self-pay rates — please contact our office for details.

Yes. We offer telehealth sessions for eligible New Jersey residents. Telehealth availability varies by clinician. Please contact our office to confirm telehealth options with your matched therapist.

Yes. In-person sessions are available at our office: 999 Riverview Drive, Suite 201, Totowa, NJ 07512. In-home services are not currently available.

We work with children, adolescents, adults, and families. Our team includes therapists with specializations across different age groups and presenting concerns. Contact us and we will match you with the most appropriate clinician for your needs.

Our intake process is designed to match you with the right fit. When you contact us, we will ask about your goals, preferences, insurance, and availability. Our team will then recommend the most suitable therapist. If you ever feel the match is not right, we are happy to help you transition to another team member.

Your first session is an opportunity to meet your therapist and discuss what brings you to therapy. Your therapist will ask questions about your background, current concerns, and goals. You do not need to share more than you are comfortable with. The goal is to begin building a collaborative, supportive relationship at your own pace.

If you or someone you know is experiencing a mental health emergency, please call or text 988 (Suicide & Crisis Lifeline), call 911, or go to your nearest emergency room. Human Institute provides outpatient therapy services only and is not a crisis or emergency service. Our office is not staffed 24/7.

Human Institute provides therapy services only. We do not prescribe medication. If medication support may be appropriate as part of your care, your therapist may discuss a referral to a psychiatrist or your primary care physician.

Your privacy is important to us. We follow applicable state and federal privacy laws, including HIPAA regulations where applicable. Information shared in therapy is generally confidential. There are limited legal exceptions — your therapist will review these with you during your first session. Please see our Privacy Policy for more information.